Terms of Service

Last Updated: 11/6/2025

Welcome to TFJADE. Our goal is to provide you with exceptional jewelry and a smooth shopping experience. These Terms of Service outline how we operate, your rights as a customer, and the responsibilities we both share when you use our website and services.

By using our site or making a purchase, you agree to these terms. Please read them carefully.

1. About Us

This website is operated by TFJADE (“we,” “us,” “our”), located in Auckland, New Zealand.
We offer our site, products, and services subject to your agreement with these Terms of Service, our Privacy Policy, and other policies linked on our site.

2. Eligibility & Account Use

You must be at least the age of majority in your country or have permission from a parent/guardian to make a purchase.

You agree to use our site for lawful purposes only and in compliance with all applicable New Zealand laws.

We work hard to serve all customers, but in rare cases (such as suspected fraud, abuse, or fulfillment limitations) we may need to decline or cancel an order. If this happens, we’ll notify you and issue a refund if applicable.

3. Product Information & Availability

We strive to display our products accurately, but colors, sizes, and details may vary due to screen settings and the natural characteristics of jade.

Because each jade piece is unique, slight variations in color, pattern, and carving are part of its authenticity.

Product descriptions, availability, and prices may change without notice. We may also discontinue items at any time.

4. Custom & Made-to-Order Pieces

All custom, personalized, and made-to-order jewelry (including nameplates, engraved designs, and special sizing) are non-refundable.

If your custom item arrives damaged or defective, please contact us within 30 days so we can arrange a repair, replacement, or store credit.

5. Returns & Exchanges

Eligible non-custom items may be returned or exchanged within 14 days of delivery in unworn condition and original packaging.

Items that arrive damaged must be reported within 30 days of delivery.

Refunds are issued to the original payment method once we receive and approve the return. Shipping costs are non-refundable.

Full details are available in our Return & Refund Policy.

6. Orders, Billing & Payment

You agree to provide accurate, current, and complete information when placing an order.

We may limit or cancel orders that appear to be from resellers, dealers, or distributors.

If we make changes to your order (such as item availability or address correction), we will attempt to contact you using the details provided.

7. Shipping & Delivery

Most orders are shipped via NZ Post. Estimated delivery times are provided at checkout but are not guaranteed.

For full details, please see our Shipping Policy.

8. User Content & Reviews

If you share feedback, reviews, or other content with us, you give us permission to use it for marketing purposes. You agree your submissions will not infringe on others’ rights or violate laws.

9. Privacy & Data Security

Your use of our site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

10. Prohibited Activities

You agree not to:

  • Engage in unlawful or fraudulent activities

  • Harass, abuse, or discriminate against others

  • Upload harmful code or attempt to disrupt our site

  • Infringe on intellectual property rights

11. Limitation of Liability

We are committed to your satisfaction and will work to address any issues with your order. However, to the fullest extent allowed by law, TFJADE is not liable for indirect, incidental, or consequential damages arising from the use of our site or products.

12. Indemnification

You agree to indemnify and hold harmless TFJADE, its owners, employees, and partners from any claims arising from your breach of these terms or your violation of laws or third-party rights.

13. Dispute Resolution

If you have a concern, please contact us first — we aim to resolve issues quickly and fairly.

14. Governing Law

These terms are governed by the laws of New Zealand.
Any disputes will be subject to the jurisdiction of the courts of New Zealand.

15. Changes to These Terms

We may update these Terms of Service occasionally. Changes will be posted here, and continued use of our site means you accept the updated terms.

16. Contact Us

If you have questions about these Terms of Service, please email us at info.tfjade@gmail.com.