Contact Information

If you have any questions, concerns, or inquiries regarding our products, store policies, or your orders, please don’t hesitate to reach out. Our dedicated team at TFJADE is committed to providing you with exceptional customer service and support.

Email:
For all inquiries, feedback, or assistance, please contact us at info.tfjade@gmail.com.
We aim to respond to all messages within 1–2 business days.

Mailing Address:
For written correspondence or returns, please use the following address:
TFJADE
3 Ketu Court, Albany Heights,Auckland, New Zealand

Shipping:
All orders are shipped via NZ Post, and delivery times may vary depending on your location and order volume.

Business Hours:
Our customer service team is available Monday to Friday, 11:00 AM – 5:00 PM (NZST).
Please note that response times may be longer during weekends and public holidays.

Social Media:
Stay connected with us for the latest updates, exclusive offers, and behind-the-scenes insights.
Follow us on Instagram, Facebook, TikTok, and X (Twitter) — @tfjade.

We value your trust and are here to ensure every experience with TFJADE is a positive one.
Your satisfaction is our highest priority.